Appointments & Scheduling
What are your hours?
Our doors are open from 9:00am to 5:00pm Monday through Friday. We are closed from 12:00pm to 2:00pm for lunch.
What is your latest appointment?
Our latest appointment is 4:15pm.
Do you have same day appointments available?
We have a limited number of same day appointments available for each doctor. Be sure to call as soon as possible as these spots fill up quickly.
Do you allow walk-ins?
No, though we do offer same day appointments. These spots fill up quickly so its is best to call ahead.
Can I walk in for a same day physical?
No. All physicals need to be scheduled in advanced. Please call the office to schedule a physical.
Are you open on Saturdays?
Unfortunately, we are not open on Saturdays.
What should I bring if I’m a new patient?
Your insurance card(s), driver's license, form of payment, list of medications. To help speed up the process, you may fill out these forms in advance and bring them to the office.
How early should I arrive for my scheduled appointment?
We ask you to arrive 15-minutes prior to your scheduled appointment time. This allows ample time for check-in and the completion of any necessary paperwork. This is also a courtesy to the patients who have appointments following yours. We want everyone to get their fair share of time with the Doctor.
Billing & Insurance
How much am I expected to pay?
Your copay and deductible and any non contracted usual and customary fees. If you do not have insurance you are expected to pay in full at time of service.
What insurances do you accept?
We accept all PPO's. HMO's must have a medical group of SCCIPA (Santa Clara County IPA) with an assigned PCP of one our providers. EPO's with an assigned PCP of one of our providers. Medicare with a supplemental or Medicare with medical.
What forms of payment do you accept? When is my payment expected?
We accept cash, check, all forms of credit cards with a Visa MasterCard logo, Amex, Discover, Apple Pay. Payments are expected at the time of service.
What type of vaccinations can you do?
• Vericella (Chicken Pox) 12 months and older,
• Tetanus: Dtap 2 months to 6 years,
• Tdap 7 years and older,
• Pneumonia: Prevnar13, Pneumovax23,
• Hepatitis: A, B for pedi and adults,
• IPV (Polio),
• Garasil9 (HPV) 9 through 26 years,
• Menactra (Meningitis) 9 months through 55 years,
• Kinrix (Dap-IPV) 4-6 years,
• Pentacel (Dtap-hib-ipv) 6 weeksthrough 4 years,
• Shingrix ( Shingles) 50 years and older,
Do you have translators on site?
We do not have translators on site. For your comfort, it would be best to bring a relative or friend with you to your appointment. We do have staff members who speak the following languages to assist if the need arises: Dr. Kar speaks English and Hindi, Dr. Jalilie speaks English and Spanish, and Dr. Zitman English. Our staff speaks English, Spanish, Marathi and Hebrew
Do all of your doctors do female annual exams?
Yes, all of the physicians are family practice providers.
Do you have x-rays at the office?
How long will it take to get my lab results back?
That depends on what labs your doctor ordered. Some results, like cholesterol and lipids come back fairly quickly - up to 72 hours. Others, like some chemistry tests and pathology reports can take up to two to three weeks. Still others, such as culture growths may need to get sent back for further testing based on the results of the initial test. X-Ray and ultrasound reports are typically returned within the same or next day. Our office will contact you to discuss your results.
How do I get a refill on my prescription?
What if my physician orders Advance Imaging such as CT, MRI and Nuclear Studies?
What if I need a referral?
What is the Patient Portal? How can I use it?
What is HIPAA?
How do I request my records?
You can request records through a written request by either coming in, dropping off, mailing or faxing with a $25 fee
Is there a charge to receive my records?
There will be a fee of $25. The price may increase depending on the amount of records.
How long does it take to get my records?
Depending oh how many records, up to 72 hours.
Can my spouse or relative pick up my records?
Yes, as long as we have a written statement from the patient stating it is ok.
Frequently Asked Questions